January 2024

Covius Connection is Here!

Welcome to the first edition of Covius Connection, a monthly digital newsletter that will keep you up to date about Covius solutions and share perspectives on the many facets of the markets that we touch. Covius Connection will offer news and views on everything from compliance to loss mitigation to due diligence to document perfection to REO and auction.

Since this is our first issue and the beginning of a new year, our focus is on the lessons that we learned in 2023, the challenges and opportunities our industry may encounter in the coming year and how working with trusted partners can help lenders and servicers be prepared for whatever 2024 brings.

Happy New Year, and we look forward to seeing you in person at MBA Servicing, the ICE Experience and SFVegas in the near future.

Pete Pannes
Chief Business Officer

2024 Servicing Insights from Covius Experts

Last year was challenging, to say the least. What will 2024 look like and what steps can servicers take to be prepared? To answer these questions, Covius Connection sat down with subject-matter experts across our different business units: Chief Revenue Officer Danny Byrnes, EVP of Operations/Settlement Management Joe Chappell, SVP of Compliance Jennifer Keys and Clayton VP of Business Development for Servicing Oversight Samantha Shanaberger.

Navigating the Mortgage Industry Landscape: 2023 Review & 2024 Outlook

Covius Compliance Solutions has just released its year-end review and forecast, examining the changing legislative and regulatory landscape in 2023 and the most important rule changes that our industry can expect in the coming year, including CFPB directives, legislation and rulemaking aimed at mortgage lenders and servicers.

Call Centers Are Coming Under New Scrutiny for ‘Soft Skills’

Do you ever get the feeling that someone is always moving the goal posts when it comes to servicing? That certainly seems to be the case with call center communications. Historically, the regulators have determined compliance by reviewing the timing of borrower communications and the content of written correspondence. Now, banks and servicers are being placed in a position where the overall tone of a phone call with a borrower is being tested and judged, making examinations less objective by possibly introducing more subjectivity on the part of the examiner. Check out Clayton VP of Business Development for Servicing Oversight Samantha Shanaberger’s latest article in MortgagePoint to learn how servicers can get ahead of what’s coming in future examinations.

Covius CIO Gary Beckenbaugh Named 2023 HW Tech Trendsetter

Congratulations to our Chief Information Officer, Gary Beckenbaugh, on being named one of this year’s HousingWire Tech Trendsetters. HousingWire’s Tech Trendsetters include the top 50 product and technology leaders who have been essential in bringing innovative tech solutions to market. HW Tech Trendsetters recognizes the people who develop the technology and drive innovation for their mortgage and real estate clients. Gary was recognized for his group’s significant software enhancements and infrastructure improvements that have facilitated Covius’ transition toward offering tech-enabled services and SaaS solutions to the mortgage and capital market communities.  

Upcoming Events

AFSA
Jan. 29 - Feb 1.
Las Vegas, NV

MBA Servicing
Feb. 20-23
Orlando, FL

SFVegas
Feb 25-28
Las Vegas, NV

ICE Experience
Mar 18-20.
Las Vegas, NV

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