How was your loan closing?

Your opinion matters!

Congratulations! It is an exciting moment when you are handed keys to your new home or your refinance is complete so you can check that off your list! We hope your closing experience was pleasant. Thank you for taking the time to complete this short survey about your recent closing with Covius. Your feedback is very valuable to us and helps us monitor and continue to provide the best customer service possible.

Your Infomation

First Name

Last Name

Property Address

City

State

Zip

Your Experience With Our Closing Team

1. Did you receive status updates on your closing from beginning to end?

Yes No

2. Was the closing team professional and courteous?

Yes No

3. Were your emails and/or phone calls responded to promptly?

Yes No

4. Please rate the closing team’s overall service:

Excellent Satisfactory Unsatisfactory Poor

Your Experience on Closing Day

5. Was the notary/closer on time for the closing appointment?

Yes No

6. Was the notary/closer professional and courteous?

Yes No

7. Did the notary/closer explain documents and answer questions to your satisfaction?

Yes No

8. Please rate the notary/closer’s overall service:

Excellent Satisfactory Unsatisfactory Poor

Your Overall Experience

9. How was your service experience with your lender (if applicable)?

Excellent Satisfactory Unsatisfactory Poor

10. How was your service experience with Covius?

Excellent Satisfactory Unsatisfactory Poor

11. Would you recommend Covius as a closing company to others?

Yes No

If you answered no to any of the above questions, please provide additional comments below.

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